Spirit Casino Responsible Gambling Policy

At Spirit Casino, we believe that gambling should always be an enjoyable and controlled form of entertainment. Our Spirit Casino responsible gambling policy reflects our unwavering commitment to player welfare, player protection, and the promotion of safe gambling practices for all Australians. While the majority of our players gamble responsibly without any difficulty, we recognise that for some individuals, gambling can develop into a problem gambling habit or a gambling addiction that requires intervention. This page outlines the safer gambling tools available at Spirit Casino, the signs of problem gambling to watch for, and the organisations that can provide expert support and gambling help.

1. Understanding Problem Gambling

Problem gambling occurs when gambling begins to have a negative impact on a person's financial wellbeing, relationships, mental health or professional life. At Spirit Casino, we take gambling control seriously and encourage all players to be aware of the warning signs of gambling addiction:

Financial Warning Signs

Spending more money on gambling than you can afford to lose
Borrowing money or selling assets to fund gambling activity
Neglecting bills, rent or other financial obligations to continue gambling
Chasing losses by making increasingly large or frequent bets

Emotional and Psychological Warning Signs

Feeling anxious, irritable or restless when not gambling
Using gambling as a means to escape stress, depression or other emotional problems
Lying to friends, family or employers about the extent of your gambling activity
Feeling guilt, shame or remorse after gambling sessions

Social Warning Signs

Withdrawing from social activities, hobbies or relationships to spend more time gambling
Neglecting family or professional responsibilities
Experiencing relationship breakdown directly related to gambling behaviour

If you recognise any of these signs in yourself or someone you know, Spirit Casino urges you to make use of our Spirit Casino responsible gambling tools immediately and to contact a professional support service.

2. Self-Assessment Questionnaire

The following questions can help you assess whether your gambling at Spirit Casino or elsewhere has become a concern. Answer honestly to get an accurate picture of your responsible gaming habits:

Have you ever gambled with money set aside for essential expenses such as rent, food or bills?
Have you tried to win back money you have lost through further gambling?
Have you borrowed money or sold belongings to fund gambling?
Has gambling ever caused you to miss work, study or important appointments?
Have you ever felt the need to bet more money to get the same level of excitement?
Do you feel restless or irritable when you try to cut down on your gambling?
Have you ever lied to a friend or family member about how much time or money you spend gambling?
Has gambling ever caused you significant financial, relationship or health problems?

If you answered "yes" to two or more of these questions, we strongly encourage you to use Spirit Casino's self-exclusion tools, speak with a counsellor, or contact a gambling help organisation. Responsible gambling means recognising the signs early and taking action before a habit becomes a crisis.

3. Spirit Casino Responsible Gambling Tools

Spirit Casino responsible gambling tools are available to all registered players at no charge. These safer gambling tools can be activated directly from your account settings on spiritcasino-au.org, or by contacting our support team. All gambling control measures take effect immediately upon activation.

Tool	Description	Options Available
Deposit Limits	Restrict the maximum amount you can deposit over a defined period	Daily, weekly or monthly limits (instant activation; increases take 7 days)
Bet Limits	Cap the maximum amount you can wager on any single bet or spin	Per-bet limits set by the player
Loss Limits	Restrict the maximum amount you can lose over a defined period	Daily, weekly or monthly loss limits
Session Limits	Limit the duration of your gaming sessions	Session limits from 30 minutes to 8 hours per day
Cooling-Off Period	Temporarily suspend your account to take a break from gambling	24 hours, 48 hours, 7 days or 30 days
Self-Exclusion	Permanently or temporarily block access to your Spirit Casino account	6 months, 1 year, 5 years, or permanent self-exclusion

3.1 Deposit Limits

Spirit Casino's deposit limits are one of the most effective tools for maintaining gambling control. By setting daily, weekly or monthly deposit limits, you can ensure that you never spend more than you are comfortable with. Reductions to your deposit limits take effect immediately, while increases have a mandatory waiting period of 7 days. This cooling-off mechanism is designed to protect players from impulsive decisions to increase their spending.

3.2 Loss Limits

In addition to deposit limits, Spirit Casino also offers loss limits that restrict the total amount you can lose within a set period. If you reach your loss limits threshold, your account will be temporarily suspended from further gaming until the reset period expires. Loss limits are an important component of Spirit Casino responsible gambling and are available at daily, weekly and monthly intervals.

3.3 Session Limits

Session limits allow you to control how much time you spend on the Spirit Casino platform in a single sitting. Once your pre-set session duration expires, you will be automatically logged out of your account. Before the session ends, Spirit Casino displays a reminder showing how long you have been playing. Session limits are a powerful tool for players who find it difficult to manage their time online and want to play responsibly.

3.4 Cooling-Off Period

A cooling-off period provides a short-term break from gambling without permanently closing your Spirit Casino account. Available periods include 24 hours, 48 hours, 7 days and 30 days. During a cooling-off period, you will not be able to log in to your Spirit Casino account, deposit funds or access any games. Marketing communications from Spirit Casino will also be suspended during a cooling-off period.

3.5 Self-Exclusion

Self-exclusion is the most decisive step a player can take when struggling with gambling addiction or problem gambling. Spirit Casino offers self-exclusion periods of 6 months, 1 year, 5 years or permanently. During self-exclusion, your account is completely suspended, and Spirit Casino will take all reasonable steps to ensure that you cannot open a new account or access our platform. Self-exclusion cannot be reversed before the minimum period expires for options of 6 months and beyond. To activate self-exclusion, contact Spirit Casino support at [email protected] or use the dedicated tool in your account settings.

4. Eight Golden Rules of Safe Gambling

Spirit Casino encourages all players to follow these eight rules to play responsibly and maintain healthy gambling control:

Set a budget and stick to it: Decide how much you are willing to spend before you start playing at Spirit Casino, and never exceed that amount.
Treat gambling as entertainment: Gambling should never be seen as a source of income or a way to resolve financial problems.
Never chase losses: Attempting to win back losses by gambling more is one of the most common paths to problem gambling.
Take regular breaks: Use Spirit Casino's session limits to remind yourself to step away and take regular breaks from gaming.
Keep track of your spending: Monitor your Spirit Casino account history regularly to stay aware of how much you are depositing and losing.
Balance gambling with other activities: Ensure that gambling is just one part of your social life, not the dominant activity.
Do not gamble under the influence: Avoid gambling when under the influence of alcohol, drugs or extreme emotional distress.
Seek help early: If you recognise signs of gambling addiction, act early — contact Spirit Casino support or a gambling help organisation before the problem escalates.

5. Protecting Minors

Spirit Casino strictly prohibits gambling by anyone under the age of 18. As part of our Spirit Casino responsible gambling commitment and player protection duties, we employ age verification at registration and during KYC checks. Parents and guardians are encouraged to take additional steps to prevent minors from accessing online gambling platforms:

Keep your Spirit Casino login details private and never share your password.
Log out of Spirit Casino completely after each session, especially on shared devices.
Use parental control and content filtering software to restrict access to gambling sites.

Recommended Parental Control Tools

Net Nanny — filters inappropriate content including gambling websites
Qustodio — provides activity reports and site-blocking features
Norton Family — offers time management and web supervision tools

6. Blocking Software

For players who need additional support to resist the urge to gamble, the following blocking tools are available as part of a comprehensive safer gambling tools approach:

Gamban (www.gamban.com) — blocks access to all gambling websites and apps across all your devices
BetBlocker (www.betblocker.org) — free service blocking gambling access for periods from 24 hours to 5 years
Betfilter (www.betfilter.com) — software that filters gambling websites across multiple devices

Spirit Casino recommends these tools to any player who feels their responsible gaming is compromised. Using blocking software in conjunction with Spirit Casino's self-exclusion provides the most robust level of gambling control.

7. Support Organisations

If you or someone you know is struggling with problem gambling or gambling addiction, the following organisations provide free and confidential gambling help in Australia and internationally:

Australian Support Services

Gambling Help Online — 1800 858 858 (free, 24/7) | gamblinghelponline.org.au
Gamblers Anonymous Australia — ga.org.au (peer support meetings nationwide)
Lifeline — 13 11 14 (crisis support for all Australians)
GambleAware — gambleaware.nsw.gov.au (NSW-based resources)
Relationships Australia — relationships.org.au (counselling for gambling-affected families)

International Support Services

GamCare (UK) — gamcare.org.uk
BeGambleAware (UK) — begambleaware.org
Gambling Therapy (international) — gamblingtherapy.org

Frequently Asked Questions About Spirit Casino Responsible Gambling

How do I set deposit limits at Spirit Casino?

Deposit limits at Spirit Casino can be set by logging into your account, navigating to the Responsible Gambling section in your profile, and selecting the desired daily, weekly or monthly deposit limits. Reductions take effect immediately; increases require a 7-day waiting period in line with our Spirit Casino responsible gambling policy. You can also contact support at [email protected] to request limit changes.

What is a cooling-off period at Spirit Casino?

A cooling-off period at Spirit Casino temporarily suspends your account for 24 hours, 48 hours, 7 days or 30 days. During this time, you cannot log in, deposit or play. It is designed as a short-term gambling control measure for players who need a brief respite. For longer breaks, Spirit Casino recommends activating self-exclusion.

How do I self-exclude from Spirit Casino?

Self-exclusion at Spirit Casino can be requested by contacting our team at [email protected] or via the 24/7 live chat, or by using the dedicated self-exclusion tool in your account profile. Available periods are 6 months, 1 year, 5 years or permanent. Self-exclusion is enforced immediately, and Spirit Casino will take all reasonable steps to honour your request and support your recovery from gambling addiction.

Where can I get gambling help in Australia?

If you need gambling help in Australia, contact Gambling Help Online on 1800 858 858 (free, 24/7) or visit gamblinghelponline.org.au. You can also access responsible gaming resources through Spirit Casino at any time by contacting [email protected]. Our team is trained to assist players experiencing difficulties and can help connect you with appropriate gambling help services. Gamble responsibly — help is always available.